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Right now your drivers probably exercise a lot of discretion in what they do. A common practice is to give the drivers a set of delivery tickets and leave them to get on with it – assuming they will arrange the drops in a sensible sequence.

You probably run a fixed trip or fixed area system, so the driver is familiar with the customers and with the area. He will run the route in his normal sequence. If there are extra orders he will just fit them in the “natural” route sequence – as he interprets it – and is unlikely to pay too much attention to the delivery times for the customers.

1. Involve the interested parties

Your IT Department

You need data – customer codes, addresses, delivery time windows and orders. This data already exists in your order processing system. If you are doing daily planning you need to be able to get that data out of there and into your Vehicle Routing system. Not only that, if you work with a Warehouse Management System (WMS) then quite likely you need to send the routes you produce back into the WMS for picking.

 

Right now your drivers probably exercise a lot of discretion in what they do. A common practice is to give the drivers a set of delivery tickets and leave them to get on with it – assuming they will arrange the drops in a sensible sequence.

You probably run a fixed trip or fixed area system, so the driver is familiar with the customers and with the area. He will run the route in his normal sequence. If there are extra orders he will just fit them in the “natural” route sequence – as he interprets it – and is unlikely to pay too much attention to the delivery times for the customers.

1. Involve the interested parties

Your IT Department

You need data – customer codes, addresses, delivery time windows and orders. This data already exists in your order processing system. If you are doing daily planning you need to be able to get that data out of there and into your Vehicle Routing system. Not only that, if you work with a Warehouse Management System (WMS) then quite likely you need to send the routes you produce back into the WMS for picking.