Optrak4, our flagship product, is used by companies in a wide variety of industries – ranging from convenience retail to waste management to forestry – in both an operational and strategic capacity to cut costs and improve control.
Underpinning the product and its associated family applications are our dedicated consultancy and support teams, which offer high levels of assistance and customer satisfaction, leading to a continuous customer retention rate of >90% since 2000.
We are also a leading research organisation within the wider Operations Research sphere – including academic partnerships with the Universities of Edinburgh, Southampton, Lancaster and Herriot-Watt and membership to the Centre for Sustainable Road Freight.
Managing Director and Co-Founder
Tim Pigden is the Managing Director of Optrak and a Fellow of both the Operational Research Society and the Chartered Institute for Logistics and Transport. He has over thirty years of operations research and vehicle routing expertise designing route optimisation systems and managing external consultancy projects with international commercial and logistics organisations such as DHL, BP Castrol, Shell, Menzies Distribution and Kuehne + Nagel.
In addition to commercial activities, he is also Senior Visiting Researcher at Heriot-Watt University and Honorary Practitioner at Kent University Business School and gives talks, seminars and workshops at several other UK universities.
“The punctuality and efficiency of our deliveries demonstrates our commitment to quality and customer service excellence. At Reynolds, we have always used proven technology to support our business. Central to this has been the long term partnership with Optrak4, to integrate its leading vehicle routing solution into our overall supply chain.”
Joe Reynolds, Managing Director at Reynolds
“Optrak gives us more delivery flexibility and is a great system to use. It has actually revitalised our planning operation at Fuchs. The investment in a world class vehicle routing system demonstrates our commitment in ensuring that we deliver the best possible service to our customers whilst keeping costs down. I firmly believe no other routing package can deliver the same benefits as Optrak.”
Darren Bourne, Distribution Manager at Fuchs UK
Kuehne and Nagel
“Optrak4 offered a more cost effective and personalised system that catered for our particular requirements and the decision to use an advanced routing and scheduling system has been fully justified by the benefits that Kuehne + Nagel has achieved. We have greatly improved the time we spend on planning and Optrak generates very efficient transport runs for a very complex daily transport operation.
Furthermore, thanks to Optrak4, we can meet the requirement to deliver next day to any location throughout the UK. We generally achieve 97-98% of this target on a daily basis. Optrak4 can plan effectively for consignments of any shape and size as long as we have the right information such as vehicle types, driver working times and product details for example.”
Chris Donaghue, Senior Transport Supervisor at Kuehne + Nagel
Find out how Optrak4 can improve your daily planning and save up to 15% of your direct transport costs.
Find out how Optrak4 can be used to evaluate your distribution model and unlock savings of up to 40% across your operations.
Our industry expertise, specialised functionality and dedicated support puts customers in the best position to succeed.
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Where to find us
Suite 6, The Maltings
Hoe Lane, Ware SG12 9LR