Customer Stories

Take Your Business Into Next Level
By Optrak Software




Kuehne + Nagel Group

One of the world’s leading logistics providers has been working with Optrak in the
UK since 2011, following the acquisition of RH Group, another Freight
Forwarding organisation.

Kuehne + Nagel handles a vast variety of consignments that can vary considerably
in terms of product and order size from a single carton to one or more full pallets.
With different Service Level Agreements (SLAs) to observe, a fleet with varying
weight and volume capacities and multiple customer time windows to manage,
the task facing the transport planners is a complex one.


Consignments which are a mix of deliveries and collections are seamlessly
downloaded from Kuehne + Nagel’s host system into the Optrak vehicle
routing software each day. Transport planning teams for the North and
South work simultaneously using the Optrak routing software to build
accurate and effective transport plans for the following day for each depot.


The trips that Optrak creates meet the different rules and criteria as defined by
Kuehne + Nagel’s specific transport requirements on each day. This includes
a variety of time windows such as a.m.(08:00 – 12:00) or p.m. (12:00 – 17:00) or
more specific timed windows where appropriate.


Deployment has led to a 98% delivery performance on next-day planning,
ensuring that K + N adhere to best practices for routing and scheduling
as a global provider of innovative and fully integrated
supply chain solutions.

Key Benefits
Customer Stories & Optrak

  1. Significant reduction in
    the time spent planning

    – efficient vehicle routes within a freight
    forwarding business unit.

  2. Greater operational
    efficiency with higher

    – transport planning accuracy and greater
    levels of customer service flexibility.

  3. Improved fuel consumption
    and enhancing

    – vehicle profitability for the company.

  4. Greater service delivery

    – for the customer base.

  5. Meets K + N unique
    requirements closely

    – providing a flexible planning tool that
    can cope with any requirement and
    comprehensive need to handle all types
    of consignments for
    K + N customers.


“Optrak offered a more cost effective and personalised system that
catered for our particular requirements and the decision to use an
advanced routing and scheduling system has been
fully justified by thebenefits that Kuehne + Nagel has achieved.
We have greatly improved the time we spend
on planning and Optrak generates very efficient
transport runs for a very complex
daily transport operation.
Furthermore thanks to Optrak we can meet the requirement to
deliver next day to any location throughout the UK.
We generally achieve 97-98% of this target on
a daily basis. Optrak can plan effectively for consignments
of any shape and size as long as we have the right information
such as vehicle types, driver working times and product
details for example.”

Chris Donaghue
Senior Transport Supervisor
at Kuehne + Nagel

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Fleet Size Range