Optrak conducts a study of your current operations – including face-to-face discussions with your operators, visits to warehouses to understand loading procedures and an analysis of how you process and utilise existing order data.
From this, the underlying data model, Optrak product processes and interfaces are refined. Each part of the product is tailored to your specific operational requirements; customising the data (bringing in client-specific fields), the user interface (such as custom map layers) and optimisation heuristics to suit different situations.
The Optrak implementation lifecycle covers requirements analysis, interfacing, customising the software to your requirements, testing, installation, project management and go-live assistance as we try to get a real sense of what you need and how you operate.
We draw on our in-depth experience of industries to produce a detailed and cost-effective implementation plan but we’re flexible to work to your project management/process philosophies and build in existing software or procedures.
Once implemented, customers are given direct access to Optrak’s dedicated support teams – both for standard operations and any custom modules built.